Appointment & Walk-In Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is one of the reasons why occasional appointment delay is inevitable, but we do make a sincere attempt to see each client on time. We do accept walk-ins as time permits, but they will always be seen after any scheduled appointments and/or emergencies. This is why we strongly suggest you call ahead for an appointment.

Patient Safety & Arrival Policy

For the protection of all owners, pets and staff, all dogs and cats MUST be on a leash or in a carrier while in our hospital. Many pets are nervous within the hospital, and the safety of all involved is our first priority. If you do not have a leash or carrier, we will be happy to lend you one for the duration of your visit, simply ask at the front desk before bringing your pet inside. Also, if you need assistance bringing your pet inside, just ask, we are happy to help.

For the safety of all animals in our care, we further require that all pets be current on vaccinations, especially rabies, as required by law.

Payment & Credit Policy

Payment is required as services are rendered. In order to focus on our patient’s needs, customer service and minimizing costs, WE DO NOT BILL. We accept payment in the form of cash, credit card (including CareCredit), personal/business check, and VPI (Veterinary Pet Insurance).

CareCredit is a credit card exclusively for pet owners to use when paying for their veterinary bills. You can complete an application in just a few minutes at our hospital, we can call in your application over the phone for immediate approval, or you can apply yourself at:

CareCredit card holders receive:

  • No annual fee
  • Low monthly payments (3% of the total balance)
  • 6 months interest-free financing

Pet Insurance is another option for owners. To learn more please visit:

When All Else Fails
Sometimes expenses exceed available funds, and pet owners are stuck with impossible choices. When times are tough and the ends just don’t meet there are still some wonderful organizations that want to help. Below are links to organizations that offer loans, grants, and other financial assistance to pet owners who need help with health care expenses for their pets.

Cocheco Valley Humane Society: Dover (pet food, temporary foster program)

Concord-Merrimack County SPCA: Penacook (pet food, assistance for veterinary medical care)

Helping People, Helping Pets—Hillsborough County

Helping People, Helping Pets—Merrimack County

Helping People, Helping Pets—Rockingham County

Helping People, Helping Pets—Strafford County

Manchester Animal Shelter: Manchester (pet food)

New Hampshire Humane Society: Laconia (pet food, spay/neuter assistance)

Upper Valley Humane Society: Enfield (spay/neuter assistance)

Puppy Angels

Merrimack Valley Feline Rescue